Public sector
Transparent AI for citizen services and casework
Benefits eligibility · Casework and appeals preparation · Citizen correspondence
The problem
Public-sector decisions must be explainable to the person affected, to an appeals process, and sometimes to a tribunal. A system that cannot show its working is not usable regardless of accuracy.
Three decisions
What Brain AI runs here
Benefits eligibility
Each case mapped against the applicable statutory criteria, evidencing every one or explicitly flagging it as unmet or ambiguous. The trace becomes the record of how the recommendation was reached.
Casework and appeals preparation
Cases prepared so a reviewer sees the reasoning and the evidence together, and so an appeal can be answered from the record.
Citizen correspondence
Correspondence that is accurate, consistent between cases, and explainable to the person receiving it.
Further applications
Regulatory document interpretation.
Human authorisation
The platform prepares and proves the work. A person decides.
Determinations are made by caseworkers. The platform prepares the evidenced case and the recommendation.
Every deployment routes output to a named reviewer, and nothing reaches the person it affects until that reviewer authorises it.